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Resident Services Attendant

  • Position

    Job Type: Casual

  • Location

    Four Elms

Interested in Applying?

Submit Your Resume

Resident Services Attendant

Come join us and help make a difference in the lives of older adults! As employees at a Verve Senior Living Retirement Residence, our primary goal is to help each person, have a great day, every day! Our employees thrive on collaboration and have a passion for excellence, achieving multiple awards including the Order of Excellence in Quality, from Excellence Canada. As part of our team, the things you do are key to helping us achieve our shared vision of helping seniors live longer, better.




Under the direction of the health & wellness manager, participates in assessing and planning the care needs of the residents. Delivers care to residents based on individualized care plan, policies and procedures, established standards of care, and as instructed by the registered practical nurse/health and wellness manager.

Participates in the development, implementation and evaluation of all nursing activities.



Certificate from an approved Health Care Aide or Personal Support Worker program. Experience in long- term care or retirement residence will be given preference. Minimum Grade 12 education. Demonstrates good English language skills, both written and verbal.





Participates actively in the Continuous Quality Improvement (VQI) Program.

Collaborates with the care team to help develop plan of care for the residents based on their physical, emotional, social and safety needs.

Provides care to the residents including cognitive, social, and emotional support, according to their plan of care and in a manner that promotes comfort and safety.

Supports residents’ optimal level of functioning in their activities of daily living while respecting their rights and choices.

Performs nursing care procedures in accordance with the standards of resident care as set out in the nursing manuals.

Reports any deviations in the plan of care and the reason for it to immediate supervisor to ensure care needs are met.

Completes nursing documentation accurately and legibly according to policies and procedures. Maintains health records in compliance with legislations, e.g. Privacy Act.

Assists in monitoring and evaluating outcome of specific interventions regularly and offers information or suggestions for improvement.

Provides on going support to co-workers and acts as advocate for residents and families to ensure residents’ rights are protected.

Utilizes equipment and supplies effectively and in accordance with policies and procedures, manufacturer’s instructions, and health and safety regulations. Assists in maintaining adequate supplies on unit.

Ensures residents’ living space and personal belongings are kept clean, free from safety hazards, and organized according to residents’ personal choice.

Observes, reports, and documents changes in the residents’ physical and emotional condition in a timely fashion that ensures residents’ immediate needs are met.

Participates in all aspects of the staff development program i.e. identifying own learning needs, attending and evaluating education program, and assisting with orientation of new employees, students, and agency personnel.

Serves beverages and resident meals in dining room as requested.

Clears tables in dining room as requested.

Participates in the development of unit goals and objectives, promoting team building, and achieving customer satisfaction.

Performs laundry and housekeeping duties as assigned.

Fulfills responsibilities according to the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System. This includes maintaining a clean, efficient, and safe work environment, recognizing health and safety hazards, reporting incidents, as well as participating in fire safety activities.

Complies with all corporate policies and procedures.

Completes all required mandatory training/education.


All offers of employment are subject to a Criminal Background Check. We thank all those who apply; however only candidates under consideration will be contacted.

 “We accommodate persons with disabilities in the hiring and recruitment process.”


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