White Cliffe Terrace Retirement Residence

Clara

The managers and team here have been very attentive in helping our mother transition from her own home to the home at white cliffe terrace. All staff we have dealt with have been personal and extremely friendly. Their willingness to help to the best of their ability in any way possible has not gone unnoticed by this family. The food is excellent and the activities are fun!

Brian

It's a year today that Dad passed away and I was looking through some old pictures, many of the recent ones from Whitecliffe activities. It reminded me of how much he enjoyed it there and I just wanted to say how much we appreciated all the care and efforts involved from you and the staff in reception, PSW's, nurses and Dining Room and Maintenance. Have a wonderful holiday.

Dorothy

My father has been at White Cliffe for almost two years and I cannot say enough about it. He is happy, active and I can walk away after a visit and know that he is in good hands. There are many activities for those who want to participate or just observe. I went to their Italian dinner last night and it was great. Every meal I have had there, and there have been many, have been awesome. Residents have choice and if the choice does not suit their palette at the time they can ask for something else and if the kitchen can accommodate, they do. The staff is always smiling and knew my father's name the day he moved in as well as mine. I am always greeted with a smile and my dad as well. The staff treat him like royalty. I also believe you get what you give and if you are constantly rude and or complaining well then... However, I cannot see any of the staff that I have met be rude to anyone, and I am there quite a bit. ALL staff are wonderful! As I said, I can leave the building and know that my father is cared for and treated very well. I would highly recommend White Cliffe.

Denice

In the spring of 2017, after investigating a number of other retirement residences in the area, we chose Whitecliffe Terrace for my mom to call home for the next phase of her life. She had been living alone in her house after dad passed on, and we had been concerned about her having an accident, perhaps not eating properly and the other normal worries children have about an elderly parent.

Whitecliffe wasn’t exactly a stranger to us, my husband’s mom had been one of the very first residents there when it opened. That the environment and staff is open and friendly, bright and cheerful, and most importantly in our opinion - competent and caring, and that the entire facility is kept in optimum condition, sparkling clean and well appointed, and that the menu choices and quality are excellent, were also primary factors in our decision.

For the past four years my Mom has been very well cared for, and has made great friends among the residents and staff. It’s a constant comfort to us that we know she is eating well, that her apartment gets cleaned for her and her linens are laundered weekly, that the staff truly care about her, and that her general needs are well met.

Recently, at 97 years young, and still full of life, Mom moved upstairs to the 4th floor where there is an additional level of care; she now has assistance bathing and dressing and her medications are administered daily so she can’t forget to take her pills.

Through the covid epidemic, Whitecliffe’s regimens of precautions to protect the residents, which included testing and daily monitoring, resulted in her coming through without any ill effects.

My interaction with the management has always been positive and satisfactory and my opinion is that this is a well-run, first class facility.